1. Our Commitment

Rupiya Lottery is dedicated to providing a secure, reliable, and transparent raffle experience. Our policies are designed to:

• Protect participant information.
• Maintain fair and transparent raffle operations.
• Prevent fraudulent activities.
• Promote responsible participation.
• Ensure secure financial transactions.
• Comply with applicable legal and regulatory requirements.

These policies work together to provide a safe environment for every participant.

2. Privacy Policy

Protecting your personal information is one of our highest priorities.

When you create an account or use our platform, we may collect information necessary to provide our services, including account details, contact information, payment-related records, transaction history, and platform activity.

Your information is used to:

• Create and manage your account.
• Verify your identity where required.
• Process ticket purchases and transactions.
• Improve platform performance.
• Respond to customer inquiries.
• Detect suspicious or unauthorized activities.
• Comply with legal obligations.

We do not sell or rent your personal information to third parties for marketing purposes.

Access to personal information is limited to authorized personnel who require it to perform their responsibilities.

We implement appropriate administrative, technical, and organizational safeguards to protect user information against unauthorized access, misuse, alteration, or disclosure.

3. Cookie Policy

Rupiya Lottery uses cookies and similar technologies to improve your browsing experience and enhance platform functionality.

Cookies may be used to:

• Keep users signed in.
• Remember user preferences.
• Improve website performance.
• Measure visitor traffic.
• Enhance security.
• Detect unusual platform activity.
• Analyze overall system performance.

Cookies help us deliver a faster, more personalized experience without collecting unnecessary personal information.

Users may manage cookie preferences through their browser settings; however, disabling certain cookies may affect some platform features.

4. Refund and Return Policy

Ticket purchases are generally considered final once successfully processed and the ticket has been issued.

Refunds may only be considered under exceptional circumstances, including:

• Duplicate payments caused by verified technical errors.
• Failed transactions where payment was successfully collected but no ticket was issued.
• Cancelled raffle campaigns where participation cannot proceed.
• Other circumstances approved after internal review.

Refund requests are reviewed individually and must include sufficient information to verify the transaction.

Refunds will not normally be provided simply because a participant changes their mind after purchasing a valid ticket.

Where a refund is approved, it will be processed using an appropriate payment method in accordance with applicable procedures.

5. Responsible Participation Policy

Rupiya Lottery encourages responsible participation at all times.

Participants should:

• Purchase tickets within their personal financial limits.
• Participate for entertainment purposes.
• Avoid excessive or compulsive participation.
• Take regular breaks when using the platform.
• Monitor their own spending habits.

Users who believe their participation is becoming difficult to control are encouraged to reduce their activity or seek appropriate support where available.

We believe responsible participation contributes to a healthier and more enjoyable community.

6. Know Your Customer (KYC) Policy

To maintain platform integrity and comply with applicable regulations, Rupiya Lottery may request identity verification before providing certain services.

Verification may be required when:

• Creating or updating an account.
• Processing significant transactions.
• Requesting withdrawals.
• Investigating unusual account activity.
• Complying with legal or regulatory requirements.

Verification documents may include government-issued identification, proof of address, or other supporting documents where necessary.

Users are responsible for ensuring that submitted information is accurate, complete, and up to date.

Providing false or misleading information may result in account restrictions or additional verification requirements.

7. Anti-Fraud Policy

Maintaining a fair platform is essential for every participant.

Rupiya Lottery actively monitors platform activity to identify suspicious or fraudulent behavior.

Activities that may trigger investigation include:

• Multiple accounts created to gain unfair advantages.
• Use of stolen or unauthorized payment methods.
• Identity misrepresentation.
• Attempting to manipulate raffle outcomes.
• Automated purchasing systems or bots.
• Account sharing.
• Suspicious transaction patterns.
• Attempts to exploit technical vulnerabilities.

Where suspicious activity is detected, Rupiya Lottery may:

• Temporarily suspend account activity.
• Request additional verification.
• Delay transaction processing.
• Cancel suspicious transactions where appropriate.
• Restrict platform access.
• Report unlawful activity to relevant authorities where required by law.

Our objective is to maintain fairness for all participants.

8. Withdrawal Policy

Participants may request withdrawals of eligible account balances in accordance with platform requirements.

To ensure security and protect participants, withdrawal requests may be subject to:

• Identity verification.
• Account verification.
• Security reviews.
• Transaction monitoring.
• Compliance checks.

Withdrawals may only be processed through approved payment methods supported by the platform.

Processing times may vary depending on verification requirements, banking systems, payment providers, weekends, holidays, or technical circumstances.

Rupiya Lottery reserves the right to delay or temporarily suspend withdrawals where additional verification is necessary to protect account security or investigate suspicious activity.

9. Account Security

Users are responsible for maintaining the security of their accounts.

Participants should:

• Use strong passwords.
• Keep login credentials confidential.
• Avoid sharing account access.
• Immediately report suspected unauthorized access.
• Keep account information accurate and current.

Protecting your account helps protect the integrity of the entire platform.

10. Data Security

We continuously work to safeguard our systems using industry-standard security practices.

Security measures may include:

• Encrypted communications.
• Secure authentication.
• Access controls.
• Activity monitoring.
• System logging.
• Regular software updates.
• Security testing and maintenance.

Although no online system can guarantee absolute security, we are committed to continuously improving our security practices.

11. Policy Updates

As Rupiya Lottery continues to grow, these policies may be updated to reflect:

• New platform features.
• Improvements to our services.
• Changes in applicable laws or regulations.
• Operational enhancements.
• Security improvements.

The latest version of this Policy will always be available on the Platform. Participants are encouraged to review it periodically.

12. Contact Us

If you have any questions regarding this Policy or require additional information about our practices, you may contact the Rupiya Lottery support team using the official contact methods available on our website.

We appreciate your trust in Rupiya Lottery and remain committed to providing a secure, transparent, and enjoyable raffle experience for every participant.